Our Store Policies
Things You Need to Know
We founded The Joanary- a South African based skincare with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
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CANCELLATIONS
Our fulfilment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.
In the event that an item becomes unavailable, The Joanary reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfil and have refunded.
RETURNS
If you believe you have received a damaged or defective item, or there has been a fulfilment error, please reach out on our contact form and our Customer Care team will be happy to assist.
To be eligible for a return, your order must be unused and in original packaging. No returns or refunds will be processed if your order have visibly been used.
Unfortunately we do not offer refunds if you simply did not like the product.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies
REFUNDS
Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges